Brooklyn Park Location
9309 83rd Avenue North
Brooklyn Park, MN 55445

Ramsey Location
14300 Sunfish Lake Blvd
Ramsey, MN 55303

Dispatch and Impound Lot
(763) 424-4900

NAPA AutoCare Center
(763) 432-4550

Fax
(763) 315-1470

Spring Lake Park Location
1224 County Road 10 N.E.
Spring Lake Park, MN 55432

Champlin Towing is a subsidiary of Citywide Service Corp.

Brooklyn Park Location
9309 83rd Avenue North
Brooklyn Park, MN 55445

Ramsey Location
14300 Sunfish Lake Blvd
Ramsey, MN 55303

Spring Lake Park Location
1224 County Road 10 N.E.
Spring Lake Park, MN 55432

Dispatch and Impound Lot
(763) 424-4900

NAPA AutoCare Center
(763) 432-4550

Fax
(763) 315-1470

Champlin Towing is a subsidiary of Citywide Service Corp.

Brooklyn Park Location
9309 83rd Avenue North
Brooklyn Park, MN 55445

Ramsey Location
14300 Sunfish Lake Blvd
Ramsey, MN 55303


Dispatch and Impound Lot
(763) 424-4900

NAPA AutoCare Center
(763) 432-4550

Fax
(763) 315-1470


Spring Lake Park Location
1224 County Road 10 N.E.
Spring Lake Park, MN 55432

Champlin Towing is a subsidiary of Citywide Service Corp.

Citywide Service – Staff

Citywide Service currently has 18 employees that we are extremely proud of.  Citywide Service employees are expected to perform their duties with professionalism and they are expected to be courteous at all times. All Citywide staff members are dressed in clean uniforms that portray a professional image. We pride ourselves on our strict hiring and training process that has allowed us to hire and retain wonderful staff.

At the time of hire, and annually after that time, Citywide Service employees are subject to:

  • Drug and Alcohol Screen (our policy calls for random testing, and post-accident testing)
  • Criminal Background Screen (screen for Felonies)
  • National Sex Offender Registry Check
  • Motor Vehicle Record Check
  • Medical Physical Exam as required by the Department of Transportation

 

Meet Our Staff

 

Brett Letourneau

Brett Letourneau          Owner

Brett has been around tow trucks since he was 3 years old. He used them in the yard a very young age.  Brett got his driver’s license in 1988, and started driving a tow truck then.  He quickly learned the business of Citywide Service.  Brett and Anne purchased the business in 2000.

In addition to running Citywide Service with Anne, Brett has served on the Board of Directors for the Minnesota Professional Towing Association since 2001, and he is currently serving as the President of the Minnesota Professional Towing Association.  Brett is also on the Education Committee for the association and has assisted with teaching many different seminars.  He has been involved in tow testing.  Specifically, he assisted with testing the tow ability of the Jeep Compass when it was a prototype at the Chrysler Motor Corporation proving grounds in Detroit., Michigan.  Brett is not only committed to making Citywide Service as successful as it can be, but he strives to raise the standard for the entire industry.

Brett has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Technique – Minnesota Professional Towing Association
  • Heavy Duty Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Level 2/3 Tow Truck Operator – Wreckmaster
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • AAA Club Assist Battery & Charging System Diagnostics
E-mail Brett

 


Anne Casey-Letourneau

Anne Letourneau - Owner

Anne Letourneau           Owner

Citywide’s administrative duties are spearheaded by Anne.  Anne started her career in the towing industry as a dispatcher for Minneapolis AAA in 1985.  She and Brett purchased Citywide from Brett’s parents in 2000. In addition to being the bookkeeper for the company, Anne runs an efficient office by making sure impounded vehicles are released and/or disposed of properly. She also serves as the human resources administrator for Citywide Service staff. 

E-mail Anne

 

 


Frank L.

Frank L. – Light Duty Tow Truck Operator

Frank started Citywide Service in 1975, on the principals of hard work and dedication.  After selling the business to Brett & Anne in 2000, Frank retired to sunny Las Vegas for a few years.  Frank soon realized that he missed the business that was so near and dear to his heart, so he moved back to Minnesota and rejoined the Citywide team.  Citywide Service is always excited to send “Grandpa” out on a service call. He exemplifies the way our business operates.

Frank has held certifications in the following area:

  • Towing & Recovery techniques – The Minnesota Professional Towing Association

 

 


Michele A.

Michele A. – Administration

Michele began her career with Citywide Service in 2007.  Michele is excellent with handling disgruntled people who are attempting to retrieve their impounded vehicles, both over the phone and at the customer service counter. Citywide Service is lucky to have such a cheerful person to greet the public every day.

E-mail Michele

 

 

 


Leila B.

Leila B. – Administration

Citywide was lucky enough to be in search of an administrative support person/impound lot associate, at the same time that Leila was looking for a career change. She has 10 years of retail experience so she handles people who aren’t having the best day at our counter with grace and ease. Her sense of humor and attention to detail make her an excellent fit with our team. We are ecstatic to have Leila on our team!

 

 

 

 


 Bryan B.

Bryan B. – Service Director

2014 continued to be a wonderful year for Citywide and we are extremely fortunate to have added Bryan to our roster.  Bryan comes to us with over 3 decades of experience in the automotive industry ranging from mechanic to shop owner.  He even spent some time behind the wheel of a tow truck.  Bryan oversees our emergency road service vehicles including the mobile battery replacement program as well as our repair center.  His natural good heartedness is infectious!  We have big dreams and high expectations for Bryan and are confident that his experience and ability will be a huge asset to Citywide.

Bryan has certifications in:

  • Certified Service Adviser – ASE
  • Approved Auto Care – NAPA
  • TSS Service Center – AC Delco
  • Top Shop – AAA
  • Introduction to Battery Service Skills Training-Club Assist
  • Roadside Problem Solving Technician – AAA

 


Matt C.

Matt C. – Light & Heavy Duty Tow Truck Operator

Matt joined Citywide in 2007, when Citywide purchased the Eaton’s Towing Service property. Matt is the grandson of Bud & Shirley Eaton, and he grew up in the towing business.  Matt is a career tow truck operator. Citywide Service is fortunate to have Matt and we have watched him become a very talented tow truck operator at all levels. Matt can operate every piece of equipment that Citywide Service owns, and he has the ability to always get 110% of the equipment’s capabilities. As Matt continues to enrich his career, Citywide will benefit tremendously.

Matt has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Heavy Duty Towing& Recovery Techniques – Minnesota Professional Towing Association
  • Propane Truck Emergencies – Propane Association of Minnesota and the Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Roadside Problem Solving Technician Training – AAA

 


Blair S.

Blair S. – Light Duty Tow Truck Operator

Blair has been involved in the automotive industry his entire adult life.  Blair joined Citywide Service in 1998, and is truly at home when he comes to work.  Blair’s ability to put a positive spin on any situation makes him unique and able to handle even the crabbiest customer.  Blair’s knowledge of the structural integrity of today’s vehicles make him an invaluable resource to Citywide.

Blair has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Level 2/3 Tow Operator – Wreckmaster
  • Roadside Problem Solving Technician Training – AAA

 


Matt K.

Matt K. – Light & Heavy Duty Tow Truck Operator

Matt found his calling in 2001, on the very first service call he responded to with Citywide Service.  Through his vast training and hard work, he has become one of the most efficient members of our team.  Matt has been with Citywide long enough to develop trusting relationships with all of our regular customers.  Citywide Service is proud to have Matt behind the wheel of our trucks.

Matt has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Heavy Duty Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Roadside Problem Solving Technician Training – AAA

 


Jim W.

Jim W. – Emergency Road Service Technician & Light Duty Tow Truck Operator

In 2010, Citywide Service experienced a nice growth period and needed to add an employee to the roster.  It just so happened that Jim was looking for an employment home at the same time. Jim was added to the team.  Jim came to Citywide Service with 10 years of experience in the industry, and filled the position with ease.  Jim is a quality employee and we enjoy Jim’s polite demeanor. We are hopeful that he will finish out his towing career with Citywide Service.

Jim has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • AAA Club Assist Battery & Charging System Diagnostics
  • Roadside Problem Solving Technician Training – AAA

 


Chad W.

Chad W. – Emergency Road Service Technician

Citywide Service was very pleased when Chad came aboard in 2006.  His shining personality, coupled with his quick wit and vast knowledge makes him an instant hit with our customers.  Chad has chosen our industry for his career, and Citywide surly benefits from his abilities.

Chad has certifications in the following area:

  • Roadside Problem Solving Technician Training – AAA
  • Advanced Driving Skills – Minnesota Highway Safety and Research Center (St. Cloud State University)
  • AAA/Club Assist Battery and Charging System Diagnostics

 

 


TJ

TJ – Light Duty Tow Truck Operator

The winter of 2013-2014 was a challenge in the towing industry.  Right in the middle of the coldest and snowiest period, a bright star joined our team.  TJ was hired, trained, and put in the field in a quick fashion.  He has risen to the occasion and has shown his willingness to learn how to handle the more challenging types of calls.  We are elated to have TJ on our team and are excited to see him grow within his career.

TJ has certifications in the following area:

  • Towing and Recovery Techniques – Minnesota Professional Towing Association
  • Roadside Problem Solving Technician Training–AAA

 

 


 Josh G.

Josh G. – Emergency Road Service Technician

2015 has proved to show continued growth at  Citywide.  We were lucky enough to find Josh in need of a new home.  He is very eager to go “the extra mile” for any customer.  Common sense combined with his natural mechanical ability make him a wonderful Emergency Road Service Technician.  His quick wit always puts our customers at ease!

Josh has certifications in the following area:

  • Towing and Recovery Techniques – Minnesota Professional Towing Association
  • Roadside Problem Solving Technician Training–AAA

 

 

 


Bill H.

Bill H. – Light  and Heavy Duty Tow Truck Operator

Bill came to us in 2015 when we purchased Champlin Towing.  He is a dedicated young man that has chosen the towing and recovery industry as his profession.  We are excited to watch him learn new techniques of our trade and to see him grow in his career. 

Bill has certifications in the following areas: 

  • Towing and Recovery Techniques by The Minnesota Professional Towing Association
  • Roadside Problem Solving Technician Training–AAA
  • Heavy Duty Towing and Recovery Techniques–Minnesota Professional Towing Association

 

 


Mark B.

Mark B. – Light Duty Tow Truck Operator

Mark joined our team in 2017 to fill a new Tow Truck Operator position. He came to us with 14 years of towing and recovery experience and was just looking for a company to make a career with. Our benefits package, including retirement matching, and competitive compensation plan were just what he was looking for. We are very blessed.

Mark has certifications in the following areas:

  • Light Duty Towing and Recovery Techniques–Star Training

 

 

 


Arthur B.

Arthur B. – Emergency Road Service Technician

 Arthur came aboard early in 2017 to fill a position we had available. His vast knowledge of vehicles match nicely with his work ethic. His pleasant demeanor always puts stressed out stranded motorists at ease. With a wife and four children at home, Arthur leads a very busy life outside of work. Citywide is very fortunate to Arthur on our team!

Arthur has certifications in the following areas:

  • Roadside Problem Solving technician Training–AAA
  • AAA/Club Assist Battery and Charging System Diagnostics

 
 
 


Taylor T.

Taylor T. – Emergency Road Service Technician

Taylor is an ambitious young man that enjoys working in the automotive industry. In 2017, we were looking to add a person to our growing team and Taylor has been able to fit in perfectly. His bright smile and “can do” attitude are a hit with our customers. We are looking forward to watching Taylor as he grows within his career at Citywide!

Tayler has certifications in the following areas:

  • AAA/Club Assist Battery and Charging System Diagnostics

 
 
 
 


Connor N.

Connor N. – Emergency Road Service Technician

Connor is no stranger to the towing and recovery industry has his father has spent his career working for a friendly competitor. As a young boy, Connor would often spend time with his dad out in the tow truck gaining valuable experience that is very hard to teach. In 2017, Connor decided he wanted to give towing a try and we happened to have an open position for him to fill. The rest, as they say, is history. Connor is an awesome addition to our roster!

Connor has the following certificates:

  • AAA/Club Assist Battery and Charging System Diagnostics

 
 
 


Gabe

Gabe - Director of Security & Phone Solicitation

Gabe – Director of Security & Phone Solicitation

Gabe comes to work every day with one goal in mind : How many treats can I score!  He usually does pretty well for himself.  Since he is a “herding breed”, he successfully directs anybody that stops by the office in direct proximity of his treats.  In between visits, he naps and goes on adventures outside.  He enjoys coming to work everyday and the office would be a lonely place with out him!