Brooklyn Park Location
9309 83rd Avenue North
Brooklyn Park, MN 55445

Blaine Location
2535 85th Ave NE
Blaine, MN 55449

Spring Lake Park Location
1224 County Road 10 N.E.
Spring Lake Park, MN 55432

Dispatch & Emergency Roadside Service
(763) 424-4900

NAPA AutoCare Center
(763) 424-4900

Fax
(763) 315-1470

Impound Lot
(763) 424-4900

Impound Lot Hours
Monday - Saturday 8:00 AM - 6:00 PM
Sunday & Holiday 12:00 PM - 2:00 PM

*Blue Tow & Champlin Towing are a subsidiary of Citywide Service Corp

Meet Our Staff

Citywide Service currently has 18 employees that we are extremely proud of.  Citywide Service employees are expected to perform their duties with professionalism and they are expected to be courteous at all times. All Citywide staff members are dressed in clean uniforms that portray a professional image. We pride ourselves on our strict hiring and training process that has allowed us to hire and retain wonderful staff.

At the time of hire, and annually after that time, Citywide Service employees are subject to:

  • Drug and Alcohol Screen (our policy calls for random testing, and post-accident testing)
  • Criminal Background Screen (screen for Felonies)
  • National Sex Offender Registry Check
  • Motor Vehicle Record Check
  • Medical Physical Exam as required by the Department of Transportation

Brett Letourneau

Brett has been around tow trucks since he was 3 years old. He used them in the yard a very young age.  Brett got his driver’s license in 1988, and started driving a tow truck then.  He quickly learned the business of Citywide Service.  Brett and Anne purchased the business in 2000.

In addition to running Citywide Service with Anne, Brett has served on the Board of Directors for the Minnesota Professional Towing Association since 2001, and he is currently serving as the President of the Minnesota Professional Towing Association.  Brett is also on the Education Committee for the association and has assisted with teaching many different seminars.  He has been involved in tow testing.  Specifically, he assisted with testing the tow ability of the Jeep Compass when it was a prototype at the Chrysler Motor Corporation proving grounds in Detroit., Michigan.  Brett is not only committed to making Citywide Service as successful as it can be, but he strives to raise the standard for the entire industry.

Brett has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Technique – Minnesota Professional Towing Association
  • Heavy Duty Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Level 2/3 Tow Truck Operator – Wreckmaster
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • AAA Club Assist Battery & Charging System Diagnostics

E-mail Brett

Frank L.

Frank started Citywide Service in 1975, on the principals of hard work and dedication.  After selling the business to Brett & Anne in 2000, Frank retired to sunny Las Vegas for a few years.  Frank soon realized that he missed the business that was so near and dear to his heart, so he moved back to Minnesota and rejoined the Citywide team.  Citywide Service is always excited to send “Grandpa” out on a service call. He exemplifies the way our business operates.

Frank has held certifications in the following area:

  • Towing & Recovery techniques – The Minnesota Professional Towing Association

Michele A.

Michele began her career with Citywide Service in 2007.  Michele is excellent with handling disgruntled people who are attempting to retrieve their impounded vehicles, both over the phone and at the customer service counter. Citywide Service is lucky to have such a cheerful person to greet the public every day.

 E-mail Michele

Leila B.

Citywide was lucky enough to be in search of an administrative support person/impound lot associate, at the same time that Leila was looking for a career change. In addition to her duties as an impound lot associate, Leila also handles accounts payable and accounts receivable.  She has 10 years of retail experience so she handles people who aren’t having the best day at our counter with grace and ease. Her sense of humor and attention to detail make her an excellent fit with our team. We are ecstatic to have Leila on our team!

E-mail Leila

Karra H.

When we acquired Blue Tow in the spring of 2018, we knew we needed a strong and knowledgeable person to be the point person in that office. After interacting with Karra in our industry for nearly 15 years, we knew she was the perfect person for the job. The rest, as they say, is history! Karra is also fully trained to operate a tow truck and is always willing to handle a time sensitive call when the tow truck operators are tied up on an incident

Jycenta N.

Jycenta joined our team in 2019. Her bubbly personality, combined with her sense of compassion for people who are having a bad day when they need to call our company, make her valuable asset to Citywide! She has seven years experience in the automotive industry and is very helpful in assisting stranded motorists and accident victims navigate through the process of an automotive emergency.

Bryan B.

2014 continued to be a wonderful year for Citywide and we are extremely fortunate to have added Bryan to our roster.  Bryan comes to us with over 3 decades of experience in the automotive industry ranging from mechanic to shop owner.  He even spent some time behind the wheel of a tow truck.  Bryan oversees our emergency road service vehicles including the mobile battery replacement program as well as our repair center.  His natural good heart nature is infectious!  We have big dreams and high expectations for Bryan and are confident that his experience and ability will be a huge asset to Citywide.

Bryan has certifications in:

  • Certified Service Adviser – ASE
  • Approved Auto Care – NAPA
  • TSS Service Center – AC Delco
  • Top Shop – AAA
  • Introduction to Battery Service Skills Training-Club Assist
  • Roadside Problem Solving Technician – AAA

Matt C.

Matt joined Citywide in 2007, when Citywide purchased the Eaton’s Towing Service property. Matt is the grandson of Bud & Shirley Eaton, and he grew up in the towing business.  Matt is a career tow truck operator. Citywide Service is fortunate to have Matt and we have watched him become a very talented tow truck operator at all levels. Matt can operate every piece of equipment that Citywide Service owns, and he has the ability to always get 110% of the equipment’s capabilities. As Matt continues to enrich his career, Citywide will benefit tremendously.

Matt has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Heavy Duty Towing& Recovery Techniques – Minnesota Professional Towing Association
  • Propane Truck Emergencies – Propane Association of Minnesota and the Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Roadside Problem Solving Technician Training – AAA

Blair S.

Blair has been involved in the automotive industry his entire adult life.  Blair joined Citywide Service in 1998, and is truly at home when he comes to work.  Blair’s ability to put a positive spin on any situation makes him unique and able to handle even the crabbiest customer.  Blair’s knowledge of the structural integrity of today’s vehicles make him an invaluable resource to Citywide.

Blair has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Level 2/3 Tow Operator – Wreckmaster
  • Roadside Problem Solving Technician Training – AAA

 

Matt K.

Matt found his calling in 2001, on the very first service call he responded to with Citywide Service.  Through his vast training and hard work, he has become one of the most efficient members of our team.  Matt has been with Citywide long enough to develop trusting relationships with all of our regular customers.  Citywide Service is proud to have Matt behind the wheel of our trucks.

Matt has certifications in the following areas:

  • Level 1 Tow Truck Operator – Towing & Recovery Association of America
  • Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Heavy Duty Towing & Recovery Techniques – Minnesota Professional Towing Association
  • Advanced Driving Skills – Minnesota Highway Safety & Research Center (St. Cloud State University)
  • Roadside Problem Solving Technician Training – AAA

Chad W.

Citywide Service was very pleased when Chad came aboard in 2006.  His shining personality, coupled with his quick wit and vast knowledge makes him an instant hit with our customers.  Chad has chosen our industry for his career, and Citywide surly benefits from his abilities.

Chad has certifications in the following area:

  • Roadside Problem Solving Technician Training – AAA
  • Advanced Driving Skills – Minnesota Highway Safety and Research Center (St. Cloud State University)
  • AAA/Club Assist Battery and Charging System Diagnostics

TJ

The winter of 2013-2014 was a challenge in the towing industry.  Right in the middle of the coldest and snowiest period, a bright star joined our team.  TJ was hired, trained, and put in the field in a quick fashion.  He has risen to the occasion and has shown his willingness to learn how to handle the more challenging types of calls.  We are elated to have TJ on our team and are excited to see him grow within his career.

TJ has certifications in the following area:

  • Towing and Recovery Techniques – Minnesota Professional Towing Association
  • Roadside Problem Solving Technician Training – AAA

Bill H.

Bill came to us in 2015 when we purchased Champlin Towing.  He is a dedicated young man that has chosen the towing and recovery industry as his profession.  We are excited to watch him learn new techniques of our trade and to see him grow in his career. 

Bill has certifications in the following areas: 

  • Towing and Recovery Techniques by The Minnesota Professional Towing Association
  • Roadside Problem Solving Technician Training–AAA
  • Heavy Duty Towing and Recovery Techniques–Minnesota Professional Towing Association

Arthur B.

Arthur came aboard early in 2017 to fill a position we had available. His vast knowledge of vehicles match nicely with his work ethic. His pleasant demeanor always puts stressed out stranded motorists at ease. With a wife and four children at home, Arthur leads a very busy life outside of work. Citywide is very fortunate to Arthur on our team!

Arthur has certifications in the following areas:

  • Roadside Problem Solving technician Training–AAA
  • AAA/Club Assist Battery and Charging System Diagnostics

Tom G.

Tom came aboard in 2019 during a growth period for Citywide. He is our lead technician and ensures our fleet is running smoothly and in good repair. One of Tom’s super powers is that he can operate a tow truck when needed!

Tom has the following certifications:

  • ASE Certified Automotive Technician
  • MNDOT Certified Vehicle Inspector
  • Towing and Recovery Techniques-Minnesota Professional Towing Association

    Rich S.

    Rich reestablished his career as a tow truck operator in 2019 by joining the Citywide team. He had a long career as police officer,and once he retired, he decided to start doing what he loved to do in college and start operating a tow truck again. Rich’s enthusiasm is unmatched! He is looking forward to attending his first formal training seminar in September of 2019.

      Seth S.

      Seth S Seth is young “motorhead” that found a career that was perfect for him in 2018. His mild mannered demeanor is very comforting to our customers. He is eager to learn everything he can about his new career!

      Seth has the following certifications:

      • Roadside Problem Solving Technician Training-AAA

      Ed N.

      Ed has a long history with Citywide since he Brett’s second cousin. He grew up in and around tow trucks and decided he would like to make a career at Citywide in 2018. The intimate knowledge that Ed has of Citywide is second to none! He comes in every day with a smile and happy to be in the towing industry.

      Ed has the following certifications:

      • Roadside Problem Solving Technician Training–AA

      Matt G.

      Matt was looking for a career change in 2019. Since he always had an interest in tow trucks, he thought he would give it a try. Citywide was lucky enough to have him choose us as the company to give his talent to. Matt is a “natural” and does a fantastic job out on the road. Matt is very excited to attend his first formal training seminar in September of 2019.

        Randy S.

        Randy came to us with our acquisition of Blue Tow Service in 2018. He had worked for Blue Tow Service since 1984 and was a natural fit at Citywide. His primary job is as a mechanic, assisting us with keeping our fleet maintained and running smooth as well as helping repair customers vehicles. Randy also is a very talented tow truck operator and with over 30 years of experience, he knows how to get the job done!

          Adam H.

          Adam has been a tow truck operator since 2010. In 2018, he was looking for a company that would allow him to grow his career while presenting him with challenging calls. Citywide was very lucky to have Adam give us a chance and he has proven himself to be a valuable asset to our team!

            Gabe

            Gabe comes to work every day with one goal in mind : How many treats can I score!  He usually does pretty well for himself.  Since he is a “herding breed”, he successfully directs anybody that stops by the office in direct proximity of his treats.  In between visits, he naps and goes on adventures outside.  He enjoys coming to work everyday and the office would be a lonely place with out him!